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FAQ

These products contain lithium batteries and should not be ingested; if in the event the collar/harness/leash is chewed/eaten, please seek medical attention immediately! Never attempt to place a faulty or broken collar/harness/leash on your pet. We prefer you only use the Shine for Dogs products when your dog is under supervision. If your dog is an excessive puller, please consider a harness or simply use the collar as an accessory. The Shine for Dogs collar is not a training collar and a walk assist collar. It should be used as an accessory collar for peace of mind.

Yes, you should always take care and put your dog on a dog lead/leash at all times when not in a safe off-leash area. We now offer Rechargeable LED Leashes and Harnesses. See our Value COMBO deals for more details

We prefer you only use the Shine for Dogs products when your dog is under supervision. The light up Shine for Dogs collar/harness/leash is not required during daylight hours. The Shine for Dogs collar/harness/leash should be removed and stored when the dog is not walking.


No it should not. In the unlikely event this product is ingested, please seek immediate medical attention.

PLEASE NOTE - be a responsible dog owner and if your dog has a history of reacting to flashing lights or bright lights, please be aware! If you are unsure, you can select the 'continuous mode ON' option on the collar/harness/leash instead of the flashing mode. These collars, harnesses and leashes do have the option of a FLASHING mode and can be easily activated accidentally when playing or lightly touch by another dog/person. Always have your dog under supervision. At no time will we; Shine for Dogs LLC, take responsibility of aggressive or 'out of control' behavior of your dog.

The Rechargeable Fibre Optic LED Dog Flashing Collars, Harnesses and Leashes are nylon products.

Stop using the collar/harness and stop using the leash if your dog changes it's behavior in any negative way.

Never at any time place a collar/harness that is too tight or too loose around the dog’s neck. Always make sure that your dog is under supervision in public areas. Place your dog on a lead in non off-leash areas at all times. We prefer you only use the Shine for Dogs products when your dog is under supervision. We are happy to assist with all sizing questions.


PLEASE FOLLOW THIS SIZING CHART

Shine for Dogs small size LED flashing collar HARNESSES XS: neck 10” / girth 12.5-18”  |  SML : neck 13.3” / girth 15.7-22.5”  |  MED: neck 15” / girth 18.5-28”  |  LRG: neck 18.8” / girth 20-30.7”

Shine for Dogs meadium size LED flashing collar MEDIUM from 13-20 inches - 1 inch wide / 33-50cm - 2.5cm wide

Shine for Dogs large size LED flashing collar LARGE from 15-23 inches - 1 inch wide / 38-59cm - 2.5cm wide
Shine for Dogs LED Leash ONE SIZE - 48inches - 1 inch wide / 120cm - 2.5cm wide

Never at any time place a collar/harness that is too tight or too loose around the dog’s neck.
Always make sure that your dog is under supervision. Place your dog on a lead in non off-leash areas at all times.

 

Collars, harnesses and leashes that have been been worn and damaged will not be eligible for exchanges. Orders that are placed past the 21 day period are not accepted for returns. Read our full terms here. We do not accept returns for change of mind – But we are always willing to resolve any issues. Customers who use our products acknowledge that Shine for Dogs, LLC shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the Shine for Dogs products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.

Never at any time place a collar/harness that is too tight or too loose around the dog’s neck. Always make sure that your dog is under supervision in park and public areas and place your dog on a lead/leash in non off-leash areas at all times.

Our products contain lithium batteries (1 per product) and should not be ingested; if in the event the collar, harness and/or leash is chewed/eaten, please seek medical attention immediately!

If anyone in your family or you have an epileptic condition or has experienced seizures of any kind, please consult your physician before using our collars, harnesses and leashes. Stop using the collars/harnesses and leashes immediately in the event a family member or you experience any of the following:

Seizures, dizziness, loss of awareness, altered vision, eye twitches, muscle twitches, disorientation, convulsions or any involuntary movement. Seek medical attention immediately.

If the battery starts to leak, please stop using the collar, harness and/or leash immediately. In the event leakage gets onto the skin/eyes – wash immediately (this is for both humans and animals) and seek immediate medical attention.

If the battery or operation button is damaged in any way, please do not attempt to use or recharge the product


Customers who use our products acknowledge that Shine for Dogs, LLC shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.

For our full product disclaimer please click here

Shine for Dogs selling on Amazon - why we changed

1. Shipping is FREE and FAST - Plus if you're an Amazon Prime Member, delivery can be made in just 2 days!

2. Selling our product on Amazon allows us to offer a more affordable price to you (and your pet) as we do not have extra costs of warehousing, packaging fees, postage and handling etc.

3. (The most important point) Eliminating all the extra costs we can give more to dogs in need

Shine bright - be safe! Thank you for supporting the project.

QUESTIONS? email us direct at info@shinefordogs.com - or contact us via our contact page here

We want you to be totally happy so we can help as many dogs as we can. Don't like the color or style - swop it, or send it back! Please follow the AMAZON return options.


In the unlikely event that the product is faulty or damaged please contact us within 7 days of receiving the item and we will happily replace the item if:

  1. It has NOT been used and shows no signs of tampering.
  1. Does not have any water damage.
  1. Has all parts still intact with the collar, harness and/or leash.

You will have to send the item back to us at your own cost so we can assess it to see what the issue is.

We do not accept returns for change of mind - But we are always willing to resolve any issues. Collars, Harnesses and Leashes that have been been worn, used and/or damaged will not be eligible for exchanges.

Please follow the AMAZON return options.

PLEASE READ OUR FULL TERMS AND CONDITIONS HERE


Ordered the wrong size? NO worries - you can easily change it!

Never place a collar or harness that is too  loose or too tight on your pet. We will only change the item if it meets the returns policy (stated above this point). Contact us within 7 days of receiving the item.

Please follow the AMAZON return options.

Never tamper with the lithium battery in any way. Never try dispose of the collar and battery in a fire.

Please use the USB charging cable that comes with the product only, (do not use another charger for another product) and plug in to one of these power sources:

  • Power outlet: Use a USB power adapter and connect to a power outlet;
  • Computer: Ensure the computer is on and not in sleep mode.
  1. Find the charger which is located next to the lithium battery/ON|OFF button near the snap buckle on collars and the handle on leashes.
  1. Charging takes 30min to 1hr. While charging the illuminating strips will dimly glow.
  1. When finished charging, remove the charger from the collar and store away from children and animals.
  1. Do not leave collar and/or leash unattended when charging.
  1. Ensure the collar and/or leash is fully charged before using.

The collar is weather resistant and splash proof, meaning they can withstand rain/snow They are not water proof. In the event that the collar does get submerged under water ensure you air-dry it only.

Never submerge the collar and/or leash in water;

Never place collar and/or leash in a washing machine;

Never place collar and/or leash in a tumble dryer;

Never place collar and/or leash in an oven;

Never place collar and/or leash in a microwave;

Never place collar and/or leash on or near a heater/radiator to dry;

Never leave collar and/or leash in direct sunlight for long periods of time.

To clean the collar and/or leash, take a damp cloth and wipe the collar and/or leash clean. Avoid contact with the button / battery /charger area as water will damage the collar and/or leash.

Store in a cool dry area away from a radiator, direct sunlight and metal objects.

 We donate 100% of our profits of the sales of the Shine for Dogs collars, harnesses and leashes to dogs in rescues and shelters

Shine for Dogs donate to all registered 501(c)3 shelters and rescues that are part of the project. If you are a 501(c)3 registered Rescue or Shelter and want to be part of the project. Please contact us via our contact page. If you have any more questions please contact us here.